*Guest Service Agent

You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Office - Guest Service Agent, you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Office - Guest Service Agent, you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Previous experience in guest service/front office. Strong communication & interpersonal skills. Proficiency in hotel PMS & front office procedures. Excellent multitasking, ability to remain calm & professional in fast-paced environment. Proficiency in English (additional languages a plus). Ability to work flexible hours (nights, weekends, holidays). Positive attitude & passion for exceptional guest service.