*Customer Care Consultant- (Ecommerce) Suva

Centrecom Pte Limited is a joint venture of Fiji Airways and an international partner, providing outsourcing contact center and back-office services 24/7. The "Center of Excellence" uses state-of-the-art technology to ensure high-quality customer service. The role involves delivering exceptional customer service, managing performance, problem-solving, and fostering professional development and team collaboration.

Provide exceptional customer service, manage difficult situations with empathy, generate proactive solutions, and communicate effectively via phone/email. Work autonomously, pay attention to detail, apply problem-solving/investigation skills, manage multiple requirements, and provide consistent service during variable shifts (including weekends). Commit to continuous learning, build team capabilities, collaborate with colleagues, improve expertise, and adapt to MS Office.

1-2 years customer service/hospitality experience (desirable), fast-paced industry experience, strong MS Word/Excel knowledge, commitment to exceptional service, attention to detail, strong communication, fast learner for new systems, multi-tasking, adaptability, confidence with high volumes (voice, email, chat), ability to work independently and in a virtual team, willingness to work shifts/weekends, and compassion for customers.

Secure career, competitive salary, medical insurance, discounted travel, ongoing career development/training, and a fun, supportive team environment.