*CUSTOMER SERVICES REPRESENTATIVE - CUSTOMER CARE – NADI (WESTERN)

The position is based at Energy Fiji Limited's Nadi Office, reporting to the Team Leader Customer Services. The role involves efficiently handling customer inquiries, offering solutions, and ensuring compliance with company procedures. EFL is an Equal Opportunity Employer.

Analyze and identify customer inquiries, offer solutions for various issues (billing, disconnections, new connections), work in a multi-disciplinary team, utilize Gentrack, vet new installation applications, make decisions on complex cases, ensure compliance, educate customers, enter data, maintain confidentiality, relieve in other sections, work without supervision, follow up on prepaid meter inquiries, suggest process improvements, carry out community awareness, and perform other assigned duties.

Diploma in Business Studies or related field (Frontline Management, Quality Management, Commerce, Hospitality Management). Fiji Year 13 Examination pass or Certificate in related discipline considered. 2-3 years customer service experience. Comprehensive experience in standard Microsoft applications. Comprehensive experience in Gentrack billing system is an advantage.