*CUSTOMER SERVICES REPRESENTATIVE - CUSTOMER CARE - LAUTOKA (WESTERN)

The position will be based at the Energy Fiji Limited's Lautoka Office and will report to the Team Leader Customer Services. This role involves analyzing and identifying customer inquiries, offering solutions, and working in a multi-disciplinary team environment, ensuring efficient customer service and compliance.

Analyze and identify customer inquiries, offer solutions for general inquiries, billing, disconnections, reconnections, and new connections. Work effectively in a multi-disciplinary team, utilize Gentrack, vet new installation applications, make decisions on complex cases, ensure policy compliance, educate customers, enter data, maintain confidentiality, relieve cashiers, work unsupervised, follow up on prepaid meters, suggest process improvements, carry out community awareness, and perform other assigned duties.

Diploma in Business Studies, Frontline Management, Quality Management, Commerce, Hospitality Management, or a related discipline. A pass in Fiji Year 13 Examination or Certificate in a related discipline may also be considered. At least 2 to 3 years' experience in a customer service or similar role. Comprehensive experience in standard Microsoft applications software and Gentrack billing system.