Job Description
The ICT Support Officer provides reliable day-to-day technical support, assisting with the effective operation of the organization's ICT infrastructure. The role involves supporting users' systems, networks, hardware, software, and business applications to ensure smooth, secure, and efficient ICT services across the business.
Responsibilities
Provide first-level ICT support for end-users (troubleshooting hardware, software, network, printer, email, application issues). Maintain ICT infrastructure (desktops, laptops, servers, network devices, operating systems, business applications). Monitor system performance, identify technical issues, escalate complex matters. Support ICT projects (system upgrades, software rollouts, infrastructure improvements, user training). Maintain ICT documentation, assist with vendor coordination, ensure compliance with ICT policies and security practices.
Requirements
Diploma or Bachelor's degree in IT, Computer Science, or related field. Relevant technical certifications are an advantage. 2-4 years' experience in ICT Support/Helpdesk/Desktop Support. Sound knowledge of basic IT programs, operating systems, hardware, software, user support practices. Experience with firewall/router configuration, email systems (Microsoft 365, Exchange Server). Ability to implement, support, troubleshoot networks. Knowledge of relational database concepts (MySQL, MS SQL Server). Strong troubleshooting and analytical skills. Knowledge of retail marketing tools, ERP, POS, business application support are advantages. Good interpersonal and communication skills. Ability to work under pressure and be flexible with working hours.