*Customer Care Consultant (IWS) - Suva

Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7. Our 'Centre of Excellence' has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization we would like to help you in developing your career.

- Provide exceptional customer service experiences through personalized support to internal and external customers- Demonstrate strong communication skills in handling sensitive/emotive customer interactions- Manage difficult customer situations with professionalism and empathy- Generate solutions by proactively thinking alongside the customer- Communicate effectively via phone and email with high accuracy and responsiveness- Work autonomously while supporting team objectives- Utilize exceptional attention to detail in customer service environments- Apply problem-solving and investigation skills to resolve customer questions quickly- Develop prioritization skills to identify what to perform first and foremost- Manage multiple customer requirements simultaneously- Provide consistent service during variable shift schedules including weekends- Maintain ongoing learning and self-education commitment- Build strong team player capabilities- Support and interact effectively with colleagues- Continuously improve customer service expertise- Adapt to Microsoft Office environment with increasing proficiency

- At least 1-2 years of experience in a customer service or hospitality environment is desirable- Have previous experience working with the fast-paced industry- Considerable working knowledge of Microsoft Word and Excel- Commitment towards delivering exceptional service- Attention to detail, combined with strong communication skills- Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances- Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)- Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment- Ability to work in shifts and weekends- Ability to be compassionate towards customers

Medical Insurance, Access to discounted travel, A secure career with a strong fast-growing company, Competitive salary package, Ongoing career development