*Customer Care Consultant

Centrecom Pte Limited is seeking exceptional, self-motivated, and enthusiastic talent for a Customer Care Consultant role in Suva. The position offers a long-term career in a growing organization.

Providing an exceptional level of customer service to customers via call, email and live chat, Proactively resolve customer queries, Compliance with the Service Level Agreement and focused on customer loyalty, Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers' needs, Achieving sales of our core products for direct bookings while enhancing each experience by upselling on a range of products, services and destinations, Ability to find solutions when there are changes in circumstances or requirements, Strengthening existing customer relationships while building new connections with potential customers, Interacting & supporting team members around the globe

Commitment towards delivering exceptional service, Attention to detail, Fast learner who can master multiple new systems, Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat), Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment, Previous experience in customer service is essential, Ability to work in shifts and weekends, Ability to be compassionate towards customers, At least 1-2 years of experience in a customer service or hospitality environment (desirable), Previous experience working with the fast-paced industry, Considerable working knowledge of Microsoft Word and Excel, Exposure to similar experience will be highly regarded

Medical Insurance, Access to discounted travel