*Customer Care Consultant- Virtual Receptionist

Centrecom Pte Limited, a joint venture of Fiji Airways and an international partner, specializes in providing 24/7 outsourcing contact centre and back-office services. They are seeking a Customer Care Consultant - Virtual Receptionist for their Nadi operation. This role involves delivering exceptional customer service, managing inbound calls and messages, and building client relationships in a dynamic, technologically advanced virtual team environment.

Professionally handling inbound calls for our clients and positively representing their brand. Promptly and efficiently taking and relaying messages to clients. Being a reliable team player with a helpful and positive attitude. Offering a warm phone presence, bringing your best self to work. Providing an exceptional level of customer service. Proactively think along with the customer to resolve their questions quickly. Compliance with the Service Level Agreement and focused on customer loyalty. Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Ability to deliver product knowledge to customers, incorporating all company services. Ability to find solutions when there are changes in circumstances or requirements. Strengthening existing guests’ relationships while building new connections with potential guests.

Prior experience working in a Call Centre or as a receptionist. Commitment towards delivering exceptional service. Attention to detail and accuracy, combined with strong communication skills. Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances. Confidence dealing with high volumes of work across different channels. Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment. Ability to work in shifts and weekends. Minimum typing speed of 40 to 50 wpm. Intermediate to advanced computer skills. Experience with calendar or practice management software is highly regarded. Initiative and problem-solving abilities.